Refund policy

Return & Refund Policy

Kenzora Mart

We offer a 10-day return policy from the date your order is delivered.

Return Conditions

• Item must be unused and in original condition
• Must include original packaging
• Proof of purchase is required

Refunds

• Processed after inspection
• Shipping charges may be deducted
• Processing time: 5–10 business days

Exchanges

• Only for defective, damaged, or incorrect items

Note

• Return shipping is the customer’s responsibility (unless our error)
• We reserve the right to reject any return not meeting policy conditions

سياسة الإرجاع والاسترداد